Sales

Whether it's a sales blitz to past, present or future users, Global Distribution Systems or conference agents to key bookers, we know who to talk to, how to talk to them and how to improve market share. All through a systematic and reliable process, with supervision and mentoring provided by our central team, and sophisticated CRM of our huge database of hotel users.

Marketing

It's a busy, busy world out there. To stand out from the crowd takes imagination, perseverance and sometimes a bit of courage. We can help you make your marketing budget work harder with a portfolio of online, print, promotion, PR and social media strategies that give you real bangs for your buck.

Branding

We believe that brands make a difference, though of course they must reflect the real experience of your customers. We are experts at developing strong, identifiable brands and sub-brands that underpin a coherent marketing and positioning strategy. Our clients also have the option of joining the Bespoke brand website and loyalty programme.

Operations

How to organise the efforts of the team, how to anticipate operational issues and plan costs effectively and accurately? These are regular daily tasks in which we have vast experience. We can lead where appropriate or delegate when this is more effective, in ways designed to control and optimise overall performance.

Human resources & training

Whether it is for recruitment, head-hunting or staff training, our HR resource specialises 100% in the hospitality industry, helping to motivate and develop your people. We can run focused courses in specific aspects of hotel management, using our own senior management. Or we can build individual career development packages for all of your staff.

Purchasing & stock control

A single hotel can never purchase as effectively as one within a group. Buying power, group discounts, forensic cost evaluation and reviews of best practice will improve your business. See Provyso, our preferred partner for purchasing and stock control.

Financial management

You need timely and reliable financial information at your fingertips in order to make good decisions. We introduce diligent, prescriptive reporting processes, interrogate results and monitor performance through your teams with a zealous streak. It’s how we are judged and it's one of the key reasons why more and more hotel owners are turning to the Bespoke Hotel Group.